Shipping, Return, and Refund Policy

Shipping Policy

At Mekazza, we are committed to providing you with a pleasant shopping experience. We offer free shipping to all countries, with an estimated delivery time of 5 to 15 business days. Delivery times may vary depending on the destination and weather conditions.

Shipping Details

  • Delivery Time: 5 to 15 business days
  • Shipping Costs: Free for all orders
  • Order Tracking: A tracking number will be emailed to you as soon as your order is shipped.

Return Policy

We want you to be completely satisfied with your purchase.

If you are not satisfied, you can return your product within 45 days of receipt, under certain conditions:

Return Conditions

  • The product must be unused and in its original packaging.
  • You must submit a return request via our contact form.
  • Return shipping is free if the above conditions are met.

    • Refund Policy

    Refunds are only possible in the following cases:

    Reasons for Refunds

    • Product damaged or broken upon receipt.
    • Order error (incorrect product received).

      • Return Procedure

      Refund

      To initiate a refund, you must provide us with evidence (photos or videos) within 7 days of receiving the product. Refund requests must also be made via our contact form.

      Refund Methods

      Refunds will be issued via the same payment method used for the purchase, as soon as possible after your request has been validated.

      Contact

      For any questions regarding our delivery, return, and refund policies, please do not hesitate to contact us:

      • Email: info@mekazza.com
      • Phone: +33 4 80 95 98 35
      • Address: 15, IMPASSE DES EPINGUY – 74100 VETRAZ-MONTHOUX, France France