General Terms and Conditions of Sale
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1. About the Shop
The Mekazza online shop, accessible at https://mekazza.com, is managed by Léo R. under the status of a sole trader (Auto-Entrepreneur – AE) registered under SIREN number 838 041 341 00028. Our address is 15, IMPASSE DES EPINGUY – 74100 VETRAZ-MONTHOUX, France.
2. Ordering Procedure
To place an order, the customer must browse the website, select the desired products, and add them to their cart. They can then proceed to checkout by following the instructions provided. The order will only be considered final after payment has been validated.
3. Payment
Accepted payment methods are: credit card (CB), Stripe, and Klarna.
Payment is due immediately upon order confirmation. Transactions are secure, and Mekazza does not store bank details.
4. Delivery
Delivery is free to all countries, with an estimated delivery time of 5 to 15 days. These delivery times are not guaranteed and may vary depending on the destination and shipping conditions.
5. Right of Withdrawal
In accordance with Article L221-18 of the French Consumer Code, you have fourteen (14) days from the date of receipt of your order to exercise your right of withdrawal without having to provide any justification.
To exercise this right, you must inform Mekazza of your decision by email at info@mekazza.com or by phone at +33 4 80 95 98 35.
6. Guarantees
All products benefit from the legal guarantee of conformity and the guarantee against hidden defects, as provided for by the French Consumer Code. In case of non-conformity, you may request an exchange or a refund.
7. Liability
Mekazza cannot be held liable for damages resulting from misuse of the purchased products. In case of dispute, Mekazza’s liability will be limited to the amount of the order.
8. Customer Service
For any questions or complaints, our customer service is available by email at info@mekazza.com or by phone at +33 4 80 95 98 35.
9. Applicable Law
These General Terms and Conditions of Sale are governed by French law. Any dispute relating to the interpretation or performance of these Terms and Conditions of Sale shall be subject to the jurisdiction of the French courts.
10. Dispute Resolution
In the event of a dispute, the customer is invited to contact Mekazza’s customer service to try to find an amicable solution. If no amicable solution is found, the customer may resort to a consumer mediator in accordance with applicable legal provisions.
11. Terms and Conditions of Sale Changes
Mekazza reserves the right to modify these Terms and Conditions of Sale at any time. The applicable Terms and Conditions of Sale are those in effect at the time of the order.
Thank you for your business and enjoy your visit to our website!